About Us
LeadSence is a cutting-edge Salesforce-native application designed to transform the way businesses understand, manage, and act upon customer communication. Our mission is simple yet powerful:
➡️ Empower organizations with real-time AI insights directly within Salesforce.
🌟 What We Do
LeadSence automatically analyzes emails, leads, and cases in your Salesforce org using advanced AI to extract:
Sentiment (Positive, Neutral, Negative)
Topic Classification (The main subject discussed)
Summarization (A concise overview of the message)
These insights are made available natively in Salesforce, with no external tools or data exports required. Whether it’s customer feedback, sales communication, or support emails — we make the content actionable.
🧠 Why LeadSence?
✅ 100% Native to Salesforce
LeadSence is built on the Salesforce platform, ensuring tight integration, security, and a familiar user experience.
✅ AI-Powered Email Intelligence
We use modern LLMs (Large Language Models) to analyze email and case content — giving you automatic insights in context.
✅ Smart UI Components
Includes Lightning components and Visualforce pages for dashboards, trend analysis, and record-level insights — no coding required.
✅ Scalable & Configurable
You control which objects and fields are analyzed. Works with Leads, Cases, EmailMessage, Accounts, Contacts, and Opportunities.
✅ Batch Processing
Analyze thousands of records in bulk, perfect for historical insights or large-volume organizations.
✅ Let AI Draft the First Response — You Just Hit Send
Tired of spending time crafting the perfect response? LeadSence automatically analyzes the most recent customer email and generates a smart, pre-written reply your team can use, edit, or send as-is — directly inside Salesforce.
⚡ Instantly suggested responses based on actual conversation context
💬 AI-generated tone is helpful, polite, and tailored to your message
📬 Works with Leads, Contacts, Cases, and Opportunities
🛠️ Built natively into your Salesforce email workflow — no switching tabs or tools
Give your agents a head start on every reply, reduce response times, and improve customer satisfaction with AI assistance.
✅ Published on Salesforce Appexchange
LeadSence is designed for secure distribution via AppExchange with included metadata, permission sets, and API governance.
Security Review from Salesforce Passed!
🛠 How It Works
Inbound emails are captured and classified using Salesforce email-to-case or custom handlers.
LeadSence processes records asynchronously using batch jobs or triggers.
Insights (sentiment, topic, summary) are stored on custom fields for reporting and automation.
Components display insights visually across Salesforce objects.
🚀 Our Vision
We believe AI should simplify CRM—not complicate it. LeadSence was created to close the gap between data and decisions, enabling teams to react faster, prioritize smarter, and engage customers more meaningfully.
Whether you're in sales, support, or customer success, LeadSence gives you the clarity to act on what really matters.
🤝 Join Us on the Journey
LeadSence is the result of years of Salesforce expertise, crafted by professionals who understand the ecosystem inside out. We're committed to evolving the product with feedback, use cases, and the real-world needs of our users.